MagicBand+ pairing with Smart Phone; Minnie Mouse band
  • On Mar 18, 2024
    Angie from MS Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi! just curious why i am not seeing bar code on my tickets with myDisney Exp app. and it is also not giving the option to add to my wallet (grayed out). Are they already linked to out current magicband+?

    Hey there, hi there, Angie!

    Thanks for visiting planDisney, where you're always as welcome as can be. I'd be happy to assist a fellow Mouseketeer today!

    To view your tickets in the My Disney Experience mobile app, start by clicking on the three parallel lines in the bottom right corner of the home screen. Then, tap the top left tile that says "My Tickets & Passes." You should see your name and associated ticket with a barcode and expiration date. Below the barcode are options to change, reassign, or save your ticket to a digital wallet. It sounds like you're not seeing what I'm seeing, so I suggest logging out and completely closing the My Disney Experience mobile app. Then, make sure you're using the most up-to-date version of the app, reopen it, log in, and try again.

    Suppose you still do not see the ticket barcodes and option to save your admission to a digital wallet. In that case, you'll need to see a Cast Member when you arrive at Walt Disney World. Stop by and speak with the friendly folks at the front desk of your resort hotel or someone at a theme park Guest Relations window. If you arrive at Walt Disney World a day before visiting the theme parks, the Disney Ticket Center at Disney Springs is an excellent resource for ticket assistance. It is ideally situated among a few of my favorite snack spots. My family loves to kick off vacation with a meal at The BOATHOUSE® and treats from Gideon's Bakehouse.

    I hope everything works out for you, Angie. Best wishes for an unforgettable adventure, and if there's anything else we can do to make it even better, don't hesitate to contact us again.

    Wishing you magic and memories,
    Betsy
thumbnail image for Betsy

Meet the Panelist: Betsy, Maryland

Greetings! I'm Betsy, a middle school teacher, wife, and mom of two. My family and I love to travel the world, but our best memories are those made when we're visiting Walt Disney World or Disneyland Resort. No matter how many times we visit, there is always something new to see, ride, or eat at the Disney Parks. Learn More About Betsy

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