female enjoying a cocktail; drinks; beverage
  • On Jun 8, 2024
    Jamie from NJ Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi! I will be cruising in August and while searching onboard credit I’ve seen varying answers. What happens if there is a balance left once the cruise ends? Is it refunded? Forfeit? Please advise

    Anchors aweigh, Jamie! I’m happy to see you here at planDisney with your question. Welcome! 

    Onboard credit can be used to cover a variety of expenses charged to your stateroom account, including spa treatments, specialty dining, Port Adventures, and more! I love having onboard credit because it allows me to enjoy these extras without worrying about any additional out-of-pocket costs.

    There are different types of onboard credit, and I understand it can be a bit confusing. But here's the good news: any money left over from an onboard credit that you purchased will be automatically refunded back to your original form of payment. If you received a promotional credit from a travel agency, that amount is usually forfeited if not spent.

    Purchasing onboard credit is a breeze on the Disney Cruise Line website. Navigate to the Onboard Gifts section under the Already Booked tab, enter your reservation details, hover over the arrow next to Shop by Category, select Onboard Credit, and enter your payment information. It's that easy! 

    You can keep track of your spending on the Disney Cruise Line Navigator app. If you use up all your onboard credit, any additional charges will be billed to the credit card you provided during online check-in.

    I hope this helps you relax and enjoy your vacation without worrying about unexpected expenses. Bon voyage, and may your cruise be filled with magical moments and unforgettable adventures!

    See you real soon!
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Meet the Panelist: Tracie, Florida

Ahoy! Just like Moana, I feel the irresistible call of the sea. I think the best vacation is aboard a Disney Cruise Line ship – thankfully, my family agrees. Whether savoring gelato in Italy, snorkeling in Mexico, or basking in the sea breeze on deck, each destination fills us with memories to last a lifetime. I look forward to helping your family plan a Disney Cruise Line adventure brimming with cherished moments!

Learn More About Tracie

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