on board dining
  • On Apr 21, 2022
    Bryan from NC Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We cruise in 30 days, I put money into my onboard account but it's not showing up anywhere. Is there a place to see this money?

    Ahoy there, Bryan! Welcome aboard planDisney! 

    Looks like you've discovered the benefits of purchasing onboard credit to use while on your Disney Cruise Line vacation! Aside from being super convenient, it's a great way to stick to a budget - or at least attempt to - while on vacation! 

    While you may be feeling a bit like you're staring into a wishing well and not even hearing an echo - rest assured that your onboard credit will be applied to your folio! If you'd like to see it with your own eyes before you embark, the only way to do so is to get in touch with a Disney Cruise Line crew member! You have the option to call or chat the helpful crew, and they should be able to verify your Onboard Credit balance for you! Now remember, we're still dealing with lengthy wait times at the moment when we need to contact the crew, so if you're planning to call, I'd pack a shipload of patience! 

    If you can wait until you're aboard, your folio will be visible in the Disney Cruise Line Navigator app as well! This is always a great way to double-check how your spending progresses through your sailing. It also can help you keep a weather eye on the charges to your stateroom made by other Guests in your party that may have charging privileges on their Key to the World card and have been strutting around like Sisu shopping for a gift in Talon saying, "Oh, it's ok - I'm using credit!" 

    I hope that helps put you at ease a bit, Bryan, as you continue counting down the days to your incredible vacation! In just a few more weeks, you'll be sailing with Captain Minnie and her crew! Thank you so much for your question, and if any others seem to come up on the horizon as you continue planning, please sail my way again here at planDisney! 

    Fair winds and following seas! 


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Meet the Panelist: Andrew, Missouri

Anchors aweigh! I’m Andrew - but you can call me PLANdrew! I’m a Disney husband and dad who’s been sailing with Disney Cruise Line since I was 15 years old. My family and I have embarked on incredible itineraries around the world, making magical memories on each exciting adventure. So, if “the line where the sky meets the sea calls you," I’m here to be your guide! As Maui would say, “You’re Welcome!” Learn More About Andrew

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