Captain Mickey with Mom and son
  • On Mar 2, 2022
    Claire from DE Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We had a Cruise booked for January of 2020 we had an emergency and had to cancel. we have credits on letters that have an expiration of January of 2021. With covid we were not able to use them. how long will they be honored for for future cruises?

    Ahoy there Claire! Welcome aboard planDisney! Happy to have you alongside so I can help answer your question about your cruise credit! I'm sorry that you had the double-whammy of emergency cancellation and a cancellation due to the pause in Disney Cruise Line sailings! As someone who has postponed cruises multiple times in the past few years, I know how you feel! 

    I know that any sailings affected by the Covid-19 operations suspension can be used on or before September 30, 2022 and if you are not able to use your Future Cruise Credit, you will be eligible for a refund up to the amount of your original voyage fare. However, since the cruise that you cancelled in January of 2020 wasn't cancelled due to the shutdown, but your ability to use your credit was, that's a tricky one! 

    My first suggestion would be to locate the documents that outline the credit you received. If you already have them handy, that's great, since the next step I'd suggest is calling a Disney Cruise Line crew member directly to discuss your options. With how well-versed the crew members are in Future Cruise Credit redemptions and resolution, I have every bit of faith, trust, and pixie dust that they'll be able to point you in the right direction for smooth sailing! 

    While I hope they give you a long extension on your credit's valid use dates, the good news is there are so many exciting itineraries available to book right now! My family has especially been eyeing the Disney Wonder's new sailings from California on its extended season sailing out of San Diego! With these opportunities to sail out of Southern California to Baja and the Mexican Riviera, there are even more chances to make magical memories on the West Coast! And while it wouldn't technically qualify as a Disney Adventures by Land And Sea vacation, I don't know that I'd be able to pass up planning a visit to drive or take the train up to Anaheim to visit Disneyland while I was out in California...just some food for thought. Haha! 

    In any case, I hope that gives you a heading with which to start planning your next Disney Cruise Line vacation! Thank you so much for your question, Claire, and if any others bubble to the surface while your plans come into focus, please drop me another line! I can't wait to hear how you take advantage and make up for the lost time! 

    Fair winds and following seas! 

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Meet the Panelist: Andrew, Missouri

Anchors aweigh! I’m Andrew - but you can call me PLANdrew! I’m a Disney husband and dad who’s been sailing with Disney Cruise Line since I was 15 years old. My family and I have embarked on incredible itineraries around the world, making magical memories on each exciting adventure. So, if “the line where the sky meets the sea calls you," I’m here to be your guide! As Maui would say, “You’re Welcome!” Learn More About Andrew

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