Mom And Daughter Laughing together on Hammock at beach
  • On Jul 21, 2023
    Tiffany from PA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    The cruise app. How do I allow my kids to have it so I can communicate with them. When we enter their information it says they are not eligible. I’m guessing because of their age. But I want them to have it.

    Hello, Tiffany! Thank you for cruising by with your question. 

    Yippee! You must be getting ready for a Disney Cruise Line vacation if you’re asking about the Disney Cruise Line Navigator app. The app is a helpful resource, for sure! Let’s talk tech.

    First, make sure the app is downloaded to your junior sailors' mobile devices. They do not need a Disney Cruise Line account. On embarkation day, the app transforms for everyone once you’re connected to the ship’s Wi-Fi. Each Guest will be prompted to link their stateroom. Once linked, your children can access the onboard activities and the chat feature. 

    For safety, Guests under the age of 13 may only use the chat function by obtaining a unique pin from the Primary Guest in the stateroom. This is usually the name of the first person on the reservation. Tap the child’s name in the app on a grownup's phone to obtain the pin. Your kids can then enter this pin on their app and start chatting. 

    Keep in mind that the Wi-Fi on Disney Castaway Cay can be spotty. If your kids are going off on their own, I recommend having a meeting time and location planned as a backup. I hope this information helps, Tiffany. One of my favorite app features is the ability to see all the activities planned for the entire cruise. You can favorite activities and will receive a push notification about 15 minutes before the fun is about to begin. 

    I hope you have a fantastic vacation!  If we can help you with anything else, please don't hesitate to ask! 

    SEAS the adventure!

thumbnail image for Tracie

Meet the Panelist: Tracie, Florida

Ahoy! Just like Moana, I feel the irresistible call of the sea. I think the best vacation is aboard a Disney Cruise Line ship – thankfully, my family agrees. Whether savoring gelato in Italy, snorkeling in Mexico, or basking in the sea breeze on deck, each destination fills us with memories to last a lifetime. I look forward to helping your family plan a Disney Cruise Line adventure brimming with cherished moments!

Learn More About Tracie

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