• On Nov 25, 2020
    Debbie from KY Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    The credit card and ID of person who bought tks must be presented at the park. If the person can’t come because of COVID, what do we do?

    Hey there, Debbie! Welcome to planDisney! I’m so happy you’ve stopped by to see us with your question. 

    It looks like you’re planning a holiday getaway to The Most Magical Place on Earth -- how exciting! During these uncertain times, the opportunity to experience Disney magic once again is a true reason to celebrate. Of course, there will be situations and circumstances that prevent certain members of a travel party from making the trip, and Walt Disney World is aware of these challenges for Guests. Because of this, a scenario such as yours should likely be able to be remedied by taking a few steps in advance. I spoke with Guest Services, and they recommended that you place a call to Ticket Services and discuss your situation as soon as possible. By discussing it directly with a Cast Member, I am sure that alternate arrangements can be made to retrieve your Park Tickets upon the start of your vacation. 

    Debbie, did you know that the Disney Ticket Center at Disney Springs offers a convenient place to take care of all your Ticket needs at the start of your vacation? Disney Springs is chock full of incredible shops and restaurants, and in my opinion, it is one of the best ways to kick off a Disney vacation! Check out Disney’s Candy Cauldron for the best in freshly made Disney snacks and treats, and T-REX restaurant for an out-of-this-world meal! 

    I hope that this answers your question and allows you to get this taken care of as soon as possible so that you can focus on the fun part! Please come back to see us again anytime we can help you with your magical plans.

    See ya real soon!

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Meet the Panelist: Clara, Ohio

Hi, friends! I'm Clara, a Pediatrician from Cincinnati, OH, a mom to two Disney-loving boys and married to my college sweetheart.  As a native Spaniard and Spanish speaker, my happiest early memories of life in the United States were formed at Walt Disney World. I love to find ways to sprinkle some R&R and good food among the hustle and bustle of our Disney vacations, and I would love to help you do the same! Learn More About Clara

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