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  • On Feb 21, 2024
    Tracy from ON Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    When I created a resort reservation I added in my sister as a guest, but it isn't her "my experience" account. I see a separate account/icon for her under my Family and Friends list. How to I move her actual account to the reservation part

    Hello Tracy!

    Thanks for stopping by with this great question! It sounds like you need to merge the "managed profile" you created for your sister with her actual My Disney Experience Account. I'm happy to walk you through the process.

    First, head over to the Walt Disney World Resort website and hover over the My Disney Experience tab on the menu bar at the top of your screen. Scroll down to select "My Family & Friends" and locate the account you created for your sister. Click the "Settings" button next to her name and then click the "Share planning with..." link. Input the email address your sister currently uses to manage her My Disney Experience Account, which will generate a request for her to approve. Once she accepts your invitation, the duplicate accounts should be merged and the reservation details will be visible on her account. 

    If you created profiles for the other members of your travel party you can repeat the same process for each of them. Additionally, if you'll be traveling with children or other managed profiles and want your sister to be able to include them in her dining plans, Lightning Lane selections or Virtual Queues, there is one extra step you'll need to take. Locate your sister's profile on your Family & Friends list, click "Settings" and then scroll down to "Connect My Managed Profiles." Once you click that button a new box will appear with all the other managed accounts you have access to. Place a checkmark in the box for the appropriate people and your sister will be able to share planning for them during your trip.

    I hope this helps, Tracy! Should you run into any trouble a helpful Cast Member is just a phone call away. In the meantime, please come back and see us again with any other planning needs.

    Magic and memories,
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Meet the Panelist: Amy, North Carolina

Hi, I'm Amy- a proud wife, mom, and Disney adult. I'm a natural planner with a flair for the creative, always looking for ways to add a little magical sparkle to our family's day-to-day happenings and once-in-a lifetime moments. You'll find me and my crew visiting the parks from rope drop to close and packing in as much magic as possible to each day of our Walt Disney World Resort vacation. From dining to photo spots and all the details in between, you've got a friend in me! Learn More About Amy

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