Mom and daughter on Dumbo
  • On Nov 13, 2021
    Jay from GUJARAT Asked

    I created magic mobile pass on my disney experience app. I have booked package ( hotel plus theme parks for family of 3.) But my magic mobile pass is not seen on google pay as it shows it's not valid in my region . How do I enter theme parks

    Hi there Jay, and welcome to planDisney! Thanks for stopping by with your question. It would be a pleasure to assist you with your vacation plans.

    You must be so excited that your stay in the Most Magical Place on Earth is just around the corner. January is a fantastic time to visit. The weather in Florida is usually pleasant, and the December holiday crowds have gone home. Both the EPCOT International Festival of the Arts and the 50th-anniversary celebration will be underway during your trip, so get ready for vibrant, EARidescent fun!

    I'm sorry to hear that you're having trouble with Disney MagicMobile. Fortunately, you don't have to use this feature to redeem theme park admission, and there are several other options. First, you can purchase MagicBands and pick them up at your resort upon arrival. MagicBands can also be used to unlock your hotel room door and charge purchases in the theme parks. Alternatively, stop by the front desk of your resort or any Guest Relations location and pick up complimentary Key to the World cards. These plastic cards will serve as your theme park tickets and hotel room keys. The newest cards feature sparkly new designs for the 50th-anniversary celebration and make the perfect souvenEAR from your trip!

    I hope this is helpful, Jay. Hakuna matata! You will have a fantastic vacation with or without My MagicMobile. If you're still interested in using this new feature or encounter other problems within the My Disney Experience Mobile App, visit Guest Relations or a Guest Experience booth, and a Cast Member will be able to assist you. Thanks so much for stopping by planDisney, and don't hesitate to reach out with more questions as your trip approaches. 

    See ya real soon,
    Betsy
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Meet the Panelist: Betsy, Maryland

Greetings! I'm Betsy, a middle school teacher, wife, and mom of two. My family and I love to travel the world, but our best memories are those made when we're visiting Walt Disney World. No matter how many times we visit, there is always something new to see, ride, or eat at the Disney Parks. Learn More About Betsy

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