Girl with sister and dad in front of Cinderelle Castle
  • On Mar 5, 2021
    Pierce from TX Asked

    I created an account with one email, but I had a previous account that I forgot about with a different email. I want to link my new account and tickets to my family, but they are stuck with the old account.

    Hi Pierce! Welcome to planDisney.

    While I’m usually a big fan of “double the everything” when I’m at the Walt Disney World Resort (two rides on Space Mountain? Two Dole Whips? Yes, please!), having double the My Disney Experience accounts is not nearly as fun. The good news is, I have had this exact thing happen before in My Disney Experience, and it was a quick fix. Let’s get you all set so you can focus on the fun!

    What you’ll need to do is call the friendly Cast Members at the My Disney Experience help desk. They can be reached at (407) 939-4357. You’ll be asked to share the email addresses associated with both accounts so that they can merge the two. This is important to do, because if you have a second account floating out there, you may experience issues down the road when you attempt to make reservations. As someone who has been there, I highly recommend making the call to get it straightened out as soon as possible so you can be sure you’re linked correctly to your family and friends and ready to move on to the next stages of planning your super fun vacation.

    The My Disney Experience mobile app is an amazing tool for your Walt Disney World Resort visits, Pierce. Mobile food and beverage ordering at Quick-Service dining locations is highly encouraged and makes ordering and picking up your food a snap. You can scan the app to check in to Table Service dining reservations, and it even works to open your resort hotel room door. Plus, the interactive map feature shows wait times, closest restrooms, and more. It’s like having your own personal Tinker Bell – just hopefully without the mischief!

    Good luck getting your accounts straightened out. I’m wishing you a short hold time and a quick resolution. Once you’re all set and ready to do more planning, please come back and see us. It’s a pleasure to help a fellow Guest with their Disney dreaming.

    Wishing you a magical vacation,
     Robyn
thumbnail image for Robyn

Meet the Panelist: Robyn, Virginia

Hi there! I'm Robyn, and I am so excited to share my love of all things Disney with you! My proud military family loves going on Disney adventures that include enchanting moments, laughter and happy tears, and all the pineapple and Mickey-shaped snacks we can find. It's my pleasure to help you plan the most magical and unforgettable vacation in the Disney Parks. Learn More About Robyn

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