Boy in father's arms
  • On Dec 23, 2021
    Matt from ON Asked

    Because of COVID and Omnicron Variant, we can no longer go on our trip. Could we get a refund?

    Hi Matt!

    Thank you so much for stopping by planDisney! We love helping guests with all their trip planning needs!

    I'm so sorry to hear that you will have to put your trip to the Happiest Place on Earth on hold. It sounds like you have booked a Disneyland Resort Hotel Vacation Package, including hotel accommodation as well as theme park tickets. I, too, have had to change and postpone a few family trips this year for similar concerns. As an alternative to canceling, I prefer to push our dates out into the future so that I always have a little magic on the horizon! If this is something you are interested in, just give our Guest Services team a ring! Subject to availability, changing the dates of your trip is relatively easy. If you are more than 30 days out from your original arrival, there is no fee to change other than covering any price difference that may or may not apply to your new dates. If you are within 30 days, there is a change fee, but adjusting your trip is as quick as a race through Radiator Springs!

    If you would still like to move forward with the cancellation, the terms and conditions on vacation packages allow for cancellations and proportional refunds depending on how close you are to your arrival date. Cancellations made 30 days prior to arrival are eligible for a full refund, those made 5 to 29 days prior to arrival are eligible for a refund equivalent to the amount paid minus a cancellation fee and those made within 4 days of arrival are non-refundable. 

    Matt, I hope this was helpful and that you'll find a pixie-dusted path to visit the Happiest Place on Earth very soon! If you have any more questions, we are always here to help at planDisney!

    Tara
thumbnail image for Tara

Meet the Panelist: Tara, Pennsylvania

Hello from Philly! Disney Parks have been my heart and soul since my 3-year old feet first hit Main Street, U.S.A. Nothing compares to the burst of pure joy, nostalgia and magic that I feel EVERY time I enter the gates! I love planning Disney vacations and have been known to convert a non-believer or two in one magical afternoon. Whether it's park days with friends, multi-generational trips, toddling around with kids or flying solo, I'm ready to help you personalize the magic at the Happiest Place On Earth! Learn More About Tara

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