Disney Hollywood Studios Frozen Entertainment
  • On Apr 28, 2024
    Sharon from NC Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We were there a couple of weeks ago and rode the frozen ride. I believe pictures were taken and I was wondering how we go about viewing them.

    Hello Sharon!

    Welcome to planDisney! I love Disney PhotoPass so much that I made sure I had to add Memory Maker to my Annual Pass so that I can easily download all the images from every attraction and photo op moment. I have yet to take a good attraction photo as my face cannot stay calm but I do love laughing at them. I hope yours turned out better. No matter what, they are happy memories!

    It sometimes happens that a picture I was very excited about doesn't appear in my Disney PhotoPass gallery. I had this happen before and I was advised by Disney PhotoPass Cast Members to email Guest Support. Guest Support for Disney PhotoPass can be reached via email at DisneyPhotoPass_support@DisneyWorld.com or call 407-560-4300. They are open Monday to Sunday from 9 am to 9 pm EST. When emailing them, include as many details about the date and time when that image could have been taken. I would also consider including any photos of you all and your outfits from that day so they can find you. Don't forget to mention you were exploring Arendelle while on Frozen Ever After. I also suggest including your My Disney Experience Account email so that they can just send the image to your gallery. 

    I hope this helps and if you have any questions please let me know!

    Happy Planning!
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Meet the Panelist: Nimmy, New York

Hey, it's Nimmy from New York! Just like my guy Jiminy Cricket I am your wisecracking and helpful guide to making the best decisions for your Disney vacation! My husband and I work very hard to journey to our favorite place on Earth, Walt Disney World Resort, as much as we can. We have traveled as just adults, with babies, kids, teenagers, and senior citizens. We have seen so many characters, eaten at amazing places, and consumed a ton of Dole Whips. So "give a little whistle" and let me be your guide! Learn More About Nimmy

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