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  • On Jun 23, 2020
    Cindi from FL Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    How can I correct the assignment of family members to a linked resort reservation? Adults linked to child generic account. Need to reset entire reservation link somehow.

    Welcome back to Disney Parks Moms Panel, Cindi!

    Making sure that your pixie-dusted plans are perfect for your visit to Walt Disney World is a great idea, especially when those details are reflected in your My Disney Experience account. Good thinking!

    First, see if your own My Disney Experience account has that Walt Disney World Resort hotel reservation confirmation number linked to it. To do this, head to Walt Disney World's website, select "Sign In", and enter your login information for your own adult account. Once there, hover your cursor over "My Disney Experience" in the top right corner, then select "My Plans". On that next screen, your Daily Itinerary should show your resort reservation number on your day of check-in, and everyone joining in the fun should be listed under "My Planning Party". If that is not the case, it should be an easy fix. On that same screen, you'll see a phone number listed under "My Planning Party" which you can call if there are any errors regarding who is listed in your traveling party. When Stitch has gotten into our reservation, making a bit of a mess of things, a Cast Member has always been able to straighten it out much more easily than we could on our own.

    Next, take a look at your My Family & Friends List--located in your My Disney Experience account--checking to see if everyone in your traveling party is listed correctly. If anyone is duplicated, or if their ages or character icons are not posted exactly as you created them, Stitch may have been playing in there, too. No worries, though, a Cast Member can clean up that little mess quickly. At the bottom of your Family & Friends List, there is also a phone number for reaching that helpful Cast Member for assistance. 

    Once you've smoothed those details, Cindi, you should be able to see all of your accurate plans--and so much more--on your My Disney Experience mobile app. Don't leave home without it!

    I'm sure you'll have a ton of fun piecing together the most perfect vacation at The Most Magical Place on Earth. As you plan, be sure to send additional questions our way. We love to help!

    Andrea

     
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Meet the Panelist: Andrea, Pennsylvania

I am a teacher, wife and mom who has been a member of the Disney Vacation Club since 2003. I love discovering a new favorite DVC resort, fantastic restaurant or hidden gem onboard a Disney ship! I'm a micro-planner who can help you capture your own magic! Learn More About Andrea

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