• On Nov 19, 2021
    Cody from KY Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    How do we contact Savi’s workshop for help with a lightsaber bought that will not turn on sound or light.

    Hi Cody! Welcome to planDisney.

    I hope you loved your experience at Savi's Workshop. When I visited Savi's Gatherers, I could feel the Force flowing as the Padawans in the workshop activated their sabers - it was truly unforgettable!

    I'm sorry to hear your lightsaber is not operating properly. My son had the same experience with his Savi's lightsaber, and I'm pleased to share that the Jedi at Merchandise Guest Services will be happy to help. Please email them at Merchandise.Guest.Services@DisneyParks.com to request assistance. For faster service, provide as much information as you can in your request - I needed to provide a receipt (or a resort hotel folio or credit card statement showing the charge), a video showing the malfunction, a description of the problem, and the date of our visit. They will respond with any questions and determine the best next steps to repair your lightsaber. In our case, they were able to send a new hilt and my son is back to fighting Jedi (he is more of a Sith Lord than a Resistance fighter). You may also call (877) 560-6477 if you prefer that to email.

    I hope your lightsaber is back to new quickly, Cody! Thanks for stopping by planDisney, and please come back and see us if you have any further questions.

    May the Force be with you,
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Meet the Panelist: Robyn, Virginia

Hi there! I'm Robyn, and I am so excited to share my love of all things Disney with you! My proud military family loves going on Disney adventures that include enchanting moments, laughter and happy tears, and all the pineapple and Mickey-shaped snacks we can find. It's my pleasure to help you plan the most magical and unforgettable vacation in the Disney Parks. Learn More About Robyn

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