Radiator Springs
  • On Sep 29, 2020
    Carolyn from CA Asked

    Who do I contact to get a refund on my annual pass

    Hello Carolyn! 

    Welcome to planDisney! Thanks for your question! 

    The Disneyland Resort is offering a few different options for Annual Passholders during this unprecedented time. Passholders on the monthly payment plan had their payments automatically suspended, starting on March 14, 2020. The default option for Passholders on a monthly payment plan is to keep the original expiration date of their Annual Passport. As an alternative option, monthly payment plan Guests may call to have Annual Passport payments resume when the theme park reopens and have their Annual Passport expiration date adjusted accordingly.  

    Passholders who have paid in full will automatically have their expiration date extended by the number of days the parks are closed. As an alternative, paid-in-full Passholders may request a partial refund corresponding to the number of days their Passports would have been active during the closure. 

    To arrange for any of these options, please contact Annual Passport Services at (714) 781-PASS (714-781-7277). A Cast member there would be happy to assist you further.  

    Please come see us again! We’re always here to help answer your questions! 

    Tiffanie 
thumbnail image for Tiffanie

Meet the Panelist: Tiffanie, California

Greetings from San Diego, CA! I'm a wife, cat mom and Disney-loving "childless millennial." I've traveled all around the world, but my favorite place to visit is "The Happiest Place on Earth!" I've been going to the Disneyland Resort for over 25 years. Each time I step through the turnstiles to enter the world of yesterday, tomorrow and fantasy, I feel the magic of Walt Disney's original park. I can't wait to answer your questions and help you experience all that the Disneyland Resort has to offer! Learn More About Tiffanie

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