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  • On Jun 2, 2025
    Patrick from CT Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    How do I contact Hotel Cheyenne at Disneyland Paris without calling from the United States? My mother is disabled and we have an electric scooter being delivered the day before we arrive. I want to be sure the hotel knows to receive it.

    Bonjour!

    Welcome to planDisney, Patrick! Thank you for visiting us with your question about your upcoming trip to Disneyland Paris. You'll be visiting just next month - how exciting! I was at Disneyland Paris last week, and had a brilliant time with my family. My children are already asking when we can go back!

    I am excited that you will be staying at Disney Hotel Cheyenne, as Europeans, we really do have quite a fascination with all things Wild West! This hotel is themed after a Wild West town, with the hotel rooms all in various blocks around the town. Some will be in the Sheriff's Office, others over the town jail, it's really cool! On our most recent visit, we also chose to enjoy an all-you-can-eat buffet one evening at the Chuck Wagon Cafe; it was the family's favourite meal of the vacation, it was a real cowboy cookout, the ribs and steak were great, and so was the apple crumble!

    You will see more of our European passion for the Wild West extended out to Disneyland Park's Frontierland. I have been lucky enough to visit all of the Disney Parks around the world, and there is no doubt in my mind that this is the best one. You will even find Thunder Mountain in the middle of the Rivers of America. Plus, currently there is the opportunity to meet Cowgirl Minne and Cowboy Goofy!

    Patrick, to contact Disney Hotel Cheyenne via email, use this address: dlp.chy.front.office@disney.com. You can also get in touch with Disneyland Paris using the online chat feature on the website, but please note this is only available during French business hours. 

    I reached out to the Hotel, and they were very responsive and advised me that the hotel is unable to receive delivery of scooters before arrival. I know this is not the answer you were hoping for, but hopefully it gives you the time to amend the delivery date.

    I hope this answers your question, Patrick, and that you have the BEST time visiting my favourite place in Europe! If you have any further questions about your vacation to Disneyland Paris, please reach out to me. I'd love to help!

    See ya real soon!
    Matt
thumbnail image for Matt

Meet the Panelist: Matt, United Kingdom

Hi there! I’m Matt, a husband, dad to two adventure-loving boys, a HR professional, and a proud Disney adult from the UK. My Disney journey began with my first visit to Disneyland Paris as a child, and since then, I've had the joy of visiting every Disney theme park destination around the world. When we're not on a Disney vacation, we're busy planning the next one! I can’t wait to share my tips and experiences to help you create your own unforgettable Disney memories. Learn More About Matt

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