Boy and girl in front of It's a Small World
  • On Jan 11, 2022
    Jenny from IL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    When do we contact Disney regarding a disability pass?

    Hi Jenny, and welcome to planDisney!

    The Disability Access Service (DAS) is an excellent benefit for those guests “who have difficulty tolerating extended waits in a conventional queue environment due to disability.” You have asked a great question, and I think it is helpful to plan a time and day that works best for you to get the task completed within the final planning phase of your Walt Disney World Resort vacation. 

    Before you begin, please have your theme park tickets linked to your My Disney Experience account and ensure your Family & Friends list is updated as well. When you are ready to complete the pre-registration during the live video chat, you may experience extended hold times to speak with a Cast Member. The good news is that you can always use that time to plan for your upcoming vacation or maybe check other "to-do" items off your list while you wait. Pre-registration occurs 30 to 2 days prior to your arrival, so you can find the timeframe that works best for you within those days. If you cannot connect with a Cast Member via the live video chat, you can always register in person On-Site at Guest Relations.

    Please let us know if you have additional questions! 

    Have a magical experience!

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Meet the Panelist: Raquel, Texas

As a mom of two children 6 years apart in age, it takes some creative planning to give each child a memorable Disney experience. Adding in a sprinkle of surprise pixie dust makes each vacation special for everyone.
Learn More About Raquel

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