• On Sep 20, 2011
    Tania Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    How can I contact the Concierge Desk of Port Orlean's Riverside to warn them about some packages from Amazon that will arrive before my check in date? Would they keep them for me? Thank you very much Andrea

    Welcome back to the Moms Panel!

    Guests are welcome to have packages shipped to their resorts and they will hold them for your arrival.  I would recommend trying to time your packages so that they only arrive 1 to 2 days prior to your arrival (3 at the most).  I think it makes it easier for the resorts so that they don't have packages arriving too long in advance.

    Here is how the packages should be addressed:

    Disney's Port Orleans Resort - Riverside
    1251 Riverside Drive
    Lake Buena Vista, FL 32830

    Please hold for Guest (This should be the name that the room reservation is made under)
    Guest Arriving on (arrival date here) 

    When you check in, mention that you should have a package waiting for you.  They usually have it waiting at Check-In for you. If not, they will deliver it to your room shortly. 

    Its generally not necessary to call ahead to let them know that you should have packages shipped to you but if you'd like to contact them, the number for Disney's Port Orleans Resort - Riverside is 407-934-6000.

    Wishing you minnie magical memories :-) Allison
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Meet the Panelist: Allison, Georgia

I'm a Disney-fanatic! I made my first trip to Disney World the year it opened and have grown up crazy for all things Disney. As the Mom of a son with Cerebral Palsy, I love providing recommendations for families traveling with a special needs member. Learn More About Allison

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