Mom and Dad planning vacation
  • On Oct 5, 2021
    Erin from NJ Asked

    I have connected our Hilton palace stay to our Disney app. It only shows me staying on the app. My wife didn’t transfer over. How do I fix this?

    Heigh-Ho James

    Welcome to planDisney, we are a panel of Guests happy to help our Fellow Guests with their curiouser and curiouser and curiouser vacation planning questions. Your My Disney Experience profile and mobile app are your vacation hub. Here Guests can locate their Resort Reservation, purchase and modify their Walt Disney World tickets, make and see their Disney Park Pass Reservation, create a Family & Friends list, learn about the Disney MagicMobile service and gain more information about the new Disney Genie, Disney Genie+ and Lightning Lane options. And that is just a small bit of what you can do, become comfortable navigating your My Disney Experience before your arrival and if you have any further questions we are hEAR to help. 

    While I am not privy to any information about your account, I have a feeling the reason your wife isn't showing up under the reservation is because you need to create a profile for her. Guests can either have their own My Disney Experience profile that they can create themselves and thus you will need to request she join your Family & Friends List or you can add her as a Guest by which you manage and plan for this Guest. This can all be done online in your My Disney Experience profile. Because the both of you will be traveling together I suggest adding her as a Guest in which you will manage and plan. First, sign in to your My Disney Experience Profile and select the My Family & Friends tab. Scroll to the bottom of the page and choose Add a Guest.  Because she is not in your list select, I'll enter their name and age. Follow all prompts until completed. Next, head back to your Resort Reservation and proceed to follow the prompts to add your wife. If she is still not showing it is time to call a Cast Member with some tech-savvy experience at (407) 934-7639. Phone lines open at 7:00 a.m. EST and it is best to call early. 

    I hope this has helped and may your upcoming stay be filled with many magical and memorable moments. 

    Have a Practically Perfect Day,

    Amy M. 
thumbnail image for Amy

Meet the Panelist: Amy, Virginia

I am a Dreamer who has always believed dreams are meant to be the path to your future. Walt Disney, I believe, felt the same way, "All our dreams can come true, if we have the courage to pursue them." Disney has always been proof that endless imagination and the passion to make them come to fruition is possible. I will never be to old for Disney, it is home to all of us Dreamers. 

Learn More About Amy

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