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Toy Story Land; Toy Story Mania; mother; daughter; Hollywood studios
  • On Feb 20, 2025
    Jennifer from UT Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    my connected family cannot see some plans on the disney app. They can see reservations but not any rides we have planned. Is it possible for them to see the rides on the app and what do we have to do to make that happen?

    Hi Jennifer! Welcome to planDisney! Thanks so much for taking the time to send me your question. I'm happy to help! 

    I'm sorry your family members have been unable to see some of your vacation plans in the My Disney Experience App. I know you mentioned that you are connected with all of them as Friends & Family. Let's talk about some possible ways we can hopefully fix this. 

    First, go to your Friends & Family List. For each person in your travel party, be sure you have selected "All My Plans" to ensure which type of plans they can see. I would also suggest that all members of your travel party check to ensure they have the most up-to-date version of the My Disney Experience App. Another suggestion I have is to double-check that all individuals were selected for each attraction you chose. If the individuals in your travel party still cannot see the attractions you have reserved, I recommend calling (407) 934-7639 for assistance with My Disney Experience.

    I hope this information helps resolve the issue. My favorite ways to use the My Disney Experience App are for Merchandise Mobile Checkout when shopping at select locations and for Mobile Food & Beverage Ordering when my family is ready for snacks or a meal. 

    Jennifer, I'm wishing you and your family an amazing vacation at The Most Magical Place on Earth! If you have more planning questions, please feel free to send them to me at planDisney. We can't wait for you to be our guest, and I would love to help!

    Wishing you magic,
    Lisa
thumbnail image for Lisa

Meet the Panelist: Lisa, Colorado

Hi everyone! I’m Lisa from Colorado where I live Happily Ever After as a mom, wife, and kindergarten teacher! I was raised on all things Disney and fell in love with Walt Disney World Resort on my first visit at six years old. I'm lucky to be an annual Passholder at both Disneyland and Walt Disney World and I love visiting my laughing places as often as possible! I’m so excited to help you plan special memories at The Happiest Place on Earth and The Most Magical Place on Earth! Learn More About Lisa

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