dlr planning 12
  • On Sep 19, 2022
    Lindsey from ME Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    How do I connect with someone regarding a disabiiity?

    Heigh-ho, heigh-ho, it’s off to planDisney you go, Lindsey!

    Your Halloween Time visit to the Happiest Place on Earth will be here in just a few weeks, and I couldn’t be more excited for you! I’d be happy to help you get connected with a Cast Member to discuss your needs for your upcoming visit. The Disneyland Resort offers Disability Access Service, or (DAS), which is designed to assist Guests who have a difficult time waiting in a conventional queue due to a disability. So, instead of waiting in a lengthy standby queue, Guests receive a return time for a specific experience comparable to the current wait time, allowing the Guests to experience other attractions or take a break while waiting. 

    If it sounds like DAS may be helpful for you, you can go ahead and pre-register for it ahead of your visit with the help of DAS Advance. This service can be accessed as early as 30 days before your visit, but no less than two days before, so it looks like you’re within your window to register. During the live video registration chat, you’ll have the chance to book up to 2 one-hour return windows for select experiences, subject to availability. This is in addition to the regular DAS benefit of making return-time selections upon your arrival and throughout your Disney days.  

    If for any reason you aren’t able to register for DAS before your visit, you can still register at the Disneyland Resort upon arrival at City Hall (in Disneyland Park), Chamber of Commerce (in Disney California Adventure Park), or at any Guest Information location.

    Last but not least, I recommend downloading the Disneyland app, since you’ll be using it to schedule your DAS return times once you’re inside the theme parks. I also enjoy using the Disneyland app to mobile order food and drinks ahead of time, which is another great way to avoid long waits.

    I hope this information helps you enjoy a comfortable visit to the Disneyland Resort, Lindsey! Don’t hesitate to return with any additional questions… we’re all EARs!

    See ya’ real soon,
thumbnail image for Kristin

Meet the Panelist: Kristin, California

Greetings from sunny California! I live less than an hour from the Disneyland Resort, and have been an Annual Passholder (and now a Magic Key Passholder) for more than 20 years! As a mom of three kids ages 5-10, I consider myself an expert at navigating the Disneyland Resort with little ones. My family of five can’t get enough of the magic and happiness we encounter every time we step foot on Main Street, U.S.A. I look forward to sprinkling pixie dust on your next visit to the Happiest Place on Earth! Learn More About Kristin

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