• On Sep 29, 2020
    Janet from WA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I want to connect with existing reservation

    Welcome Foolish Mortals to planDisney. I’m Shantel and I will be your Ghost Host today, Janet.

    Happy Haunts will materialize and I can already hEAR them vocalize their excitement for your arrival. Let’s get you ready for this thrilling adventure. Are you looking for your existing resort reservation? If you have already linked your reservation to your My Disney Experience account, you should be able to view your confirmation number listed in the “My Plans” section under the name of your Disney Resort hotel that you will be staying at. No worries, if you haven’t linked it, I can still help you!

    The first thing I recommend doing is searching the email inbox of the person who made the reservation. You should have received an email from “Disney Destinations” or “Walt Disney Travel Company” around the date you made the reservation. This email will include; the itinerary of your stay, total cost, payments made, and your confirmation number. If you are still unable to find this information, don’t freight, a Cast Member will be able to assist you. All you need to do is call the Disney Resort Hotel Reservations line so that a Cast Member can gather that information for you.

    Once you have your existing reservation linked to your My Disney Experience account, I recommend downloading the My Disney Experience mobile app. It’s the perfect tool to help you manage your vacation on your mobile device. You will be able to view your daily itinerary, manage your theme park reservations, view park maps, current wait times, and even mobile order meals once you arrive! 

    Janet, I hope this helps you finalize your vacation plans. If you find that you need any more help as you continue to plan, let us know! We’re always eager to help you along the way.

    Happy Haunts!
thumbnail image for Shantel

Meet the Panelist: Shantel, Arizona

Hi ya Pals! I'm Shantel from Arizona. I am a mom of two and a military wife. I grew up going to the parks, and now we're sharing that tradition with our kids. When I am not visiting the Walt Disney World Resort, I'm at home researching and planning for our next trip! One of my favorite things to do is search for new snacks to try, especially if they are Mickey shaped. I'm definitely living the dream my heart wished for! I cannot wait to answer your questions and help make your vacation even more magical! Learn More About Shantel

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.