Avengers Campus featuring Black Panther
  • On Mar 21, 2022
    Ian from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have my confirmation number for the Disneyland Hotel that I got from my travel agency. But when I try to add to my app it says reservation information not found. They said Disney has confined it but not sure why I can’t add it.

    Greetings, and welcome to planDisney, Ian!

    Thank you kindly for contacting planDisney, it would be my pleasure to assist you.

    Ian, it sounds as if you may need to link your Disneyland Resort vacation package to your Disney account, and by doing so your plans will show up on the Disneyland Mobile App.

    Linking your Disneyland Resort vacation package to your Disney account requires the same sign-in information you used to sign in for planDisney. So, let’s begin.

    1. Once signed in to your Disney account please head to the top right of the page and select the My Disneyland planning area.
    2. Kindly click on My Hotel Reservations and then enter your vacation package reservation number in the allocated field.
    Once you link your vacation package, in that same area please look for and click on the link to make your Disneyland Resort – Theme Park Reservations for all who are included in your vacation package who hold valid theme park admission and who are now linked to your Disney account. If this process did not work for you, kindly contact Disneyland Resort – Hotel Reservations for resolution.

    Refresh your Disneyland Mobile App and enable notifications and location settings and then check for your plans. As well, this would be a good time to prepare app transactions by adding a Payment Method by accessing My Profile on your Welcome page – tap the three stacked lines on the Home Page to take you to your Welcome Page and scroll down to and click My Profile and then click on Payment Method. By adding a Payment Method to the Disneyland Mobile App you will enjoy the convenience of Mobile Food & Beverage Ordering, and other vacation essentials such as the Disney Genie+ service which you can activate just after you enter your reserved theme park.

    If you will be a Guest at Disney’s Grand Californian Hotel & Spa or the Disneyland Hotel, you will be able to activate your Disneyland Resort Hotel Digital Key using your mobile device to add even more convenience to your day.

    Don’t forget to secure your Disneyland Dining Reservations 60-days from your stay – just make sure that for any dining venues located inside any theme park you have a Disneyland Resort – Theme Park Reservation.

    I hope this information helps you out, Ian, and I wish you the happiest of vacations at Disneyland Resort, thank you so much!

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Meet the Panelist: Jacqueline, Ontario

Hello, from Ontario, Canada! I am a former band and visual arts teacher who is retired and home full-time always planning my next Disney Destination vacation. I would be honored to help you plan your Walt Disney World Resort vacation, with a few personal first-hand tips for sailing with Disney, walking in Walt's footsteps at Disneyland Resort and travelling with a special needs family member. Learn More About Jacqueline

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