Hey There, Hi There, Ho There, Christine!
Welcome to planDisney! Thank you so much for stopping by, and we are DELIGHTED to answer your question as you get ready to visit the HAPPIEST PLACE ON EARTH! WOO HOO! I also want to say that the absolute BEST way to experience the MAGIC of the Disneyland Resort is with friends! All of you are going to have the most incredible time!
I am so sorry you are having issues with your
Disneyland Theme Park Tickets. My recommendation would be to call 714-781-4636 and talk to a very helpful Cast Member about your situation. While I don't have access to your My Disneyland Account, a Cast Member will be able to look into your issue and solve it very quickly.
I know you have probably heard that the wait time to call the Disneyland Resort has been extremely long for the past few months. Because I know your time is precious, I do have a tip for you! My recommendation is to call the Disneyland Resort in the evening. From my experience, the wait time in the evening is MUCH less than if you call in the morning or afternoon.
I am wishing upon a star that you are able to resolve all of your issues! If you have other questions, please do not hesitate to ask! We are here to help in any way!
See Ya Real Soon!
Wes