Star Wars Galaxy's Edge Family Walking Storm Troopers
  • On Nov 27, 2022
    Jennifer from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi, my complimentary ticket has the wrong name. How do I change it?

    Hi there, Jennifer!

    Guests may reach out to a Cast Member on the Tickets phone line to request name changes for wholly-unused theme park tickets. Because the name linked to a theme park ticket is primarily for convenience in keeping multiple tickets organized in the Disneyland mobile app, it is also OK to keep the name as-is. As long as you are OK with the name mismatch in the app, you shouldn’t have any issues. Rather than verifying a ticket holder with a driver's license or another form of ID, Cast Members check the user of a ticket against a photo taken when the ticket is first activated and used at a park entrance.

    Tony’s Tip: You will also be given a printed ticket card when your ticket is first activated. You may write the name of the Guest using the ticket on that card. Verifying actual users of tickets based on the ticket ID numbers printed on the ticket cards and displayed on the Disneyland mobile app can come in handy if members of your party choose to split up when park hopping or redeeming Lightning Lane return times.

    I hope you have a magical time at the Disneyland Resort, Jennifer!

    ~Tony
thumbnail image for Tony

Meet the Panelist: Tony, Utah

Coming to you from the Beehive State, I’m a Disney-loving dad and husband, buzzing with excitement to share advice and tips for making your Disneyland Resort vacation as magical as possible! I’m excited to help you discover the storytelling magic of the “Happiest Place on Earth!” Learn More About Tony

Related Video

  • thumbnail image for Technology | planDisney Podcast – Episode 8

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.
x

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.


Or you can continue browsing without updating.