Hello Robert!
Welcome to planDisney! Thank you for stopping by with a great question about
theme park tickets!
To use your complimentary tickets, the first thing you need to do is
link them to My Disney Experience. If you have any issues, please contact Existing Tickets at (407) 566-4985. After successfully linking your ticket, you will have to make a theme park reservation for the park you wish to visit. At this time, all Guests ages 3 and up are required to have both valid admission and a
Disney Park Pass reservation for the same park on the same date. Reservations are subject to availability, so I recommend checking
Theme Park Reservation Availability and
making your reservation as soon as possible.
planDisney tip: Robert, have you heard about
Disney MagicMobile? This service is available for iPhone and Apple Watch users, and eligible Google Pay-enabled Android smartphones, and allows Guests to enter the theme parks by holding their device near an access point. After linking theme park tickets to your Disney account, use the My Disney Experience app to create a MagicMobile pass, add it to your digital wallet and head straight to the parks! If you would like to use physical tickets, please stop by any will-call window located at park entrance or visit the
Disney Ticket Center at Disney Springs.
It was a pleasure answering your question, Robert! I hope this information is helpful and that you have a magical visit to the Walt Disney World Resort!
Thiana