Hi Winnie,
Thank you so much for visiting the Disney Parks Moms Panel with your question! We on the panel love helping guests to plan magical vacations.
If you are staying at a Walt Disney World resort hotel, you will receive complimentary
MagicBands for your vacation. MagicBands are a wonderful and convenient way to do so many things at Walt Disney World, including accessing your resort room and making purchases all over Walt Disney World.
You should be able to customize and order your MagicBands through your
My Disney Experience account. Do be sure that your resort reservation is linked in the account. Then, if you log into your account, it should prompt you to customize and order your MagicBands as your vacation approaches. There will be a deadline, and after that they will be mailed to your home. If you do not see the capability to customize the MagicBands in your My Disney Experience account, I suggest that you call the internet help desk at 407-939-7765.
I hope that this information is helpful for you, Winnie! Please do let us know if you have any further questions.