A warm
planDisney welcome to you, Karen! Thank you for visiting and bringing us your question.
You may be interested in the
Disability Access Service (DAS) offered at the
Disneyland Resort Theme Parks for eligible Guests. This is a service for Guests who, due to a developmental disability like autism or similar, are unable to wait in a conventional queue for an extended period. DAS doesn’t provide immediate access to experiences but allows Guests to request a return time for a specific experience comparable to the current standby wait at an attraction.
To register for DAS, you will visit the Accessibility Services window on the day of your visit, before entering the Theme Parks. A Cast Member will have an individual discussion about your particular concerns and to determine eligibility. If found eligible, you will participate in a registration process. The Guest requesting to use DAS must be present during registration and when redeeming a DAS return time. The maximum party size for DAS registration is 4 Guests: the registered DAS Guest and up to 3 additional party members.
If you are eligible for DAS, you can request your first return time from the
Disneyland App after entering the park. You can also obtain return times directly from a Cast Member at any
Guest Relations location or Accessibility Services window. DAS return times are valid until the park closes or an attraction closes for the day. A party can only hold one active DAS return time at once.
To prepare for your upcoming holiday, I recommend reading about the
Services Available to Guests with Disabilities at the Disneyland Resort. If you have additional questions regarding DAS, you may also email
disability.services@disneyland.com.
Karen, I hope this helps. We can't wait to have you and your family at the parks
real soon. Wishing you the happiest visit!
Your Pal,
Alejandra