• On Oct 7, 2020
    Shannon from AL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We are coming to the parks next weekend staying at the swan. I have reservations and tickets but I have not received any tickets/bands? Also can you get the tickets at will call at Disney springs and do they sell bands at the will calls? Thank so much

    Hi there, Shannon, and welcome to planDisney! I’m very happy to be chatting with you about your upcoming Walt Disney World vacation! You’ve picked a wonderful place to stay during your vacation, as the Walt Disney World Swan Hotel is within walking distance of both Disney's Hollywood Studios and Epcot! Having booked a package that includes a Resort Hotel stay and Park Tickets, you’re in for an incredible visit! 

    I checked with a Cast Member regarding your questions and would love to share what I’ve learned with you. They told me that if you booked your stay directly through Walt Disney World, your tickets will be waiting for you at the Front desk of your Resort. The Walt Disney World Swan and Dolphin Hotels do not utilize magic bands as room keys, but you will receive an Admission Card that will serve as both your Park Ticket and room key. However, if you purchase a MagicBand or already own one, you can easily link your Park Tickets to it via your My Disney Experience account once your Park Tickets are linked to you.

    Now, if you purchased your vacation package from another source such as a Travel Agency or Disney Travel Planner, you will likely have received a barcode that you will use to link your Tickets within My Disney Experience or claim your Tickets at the time of check-in. The booking agency more easily handles any specific questions for Tickets and packages booked through a third party. The Disney Ticket Center at Disney Springs is a great place to stop by to clarify any questions about your Tickets once your vacation has begun! In fact, while you're there, check out World of Disney for all the latest MagicBand designs!

    Shannon, I hope that this information helps you enjoy a stress-free vacation! Before you depart, check out the Experience Updates pages for all the latest information on the newest guidelines in place to protect everyone’s health and safety while visiting the Most Magical Place on Earth. Also, please know that we are here for you whenever we can help in any way. Do not hesitate to come back to see us if we can be of assistance in the future!

    See ya real soon!
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Meet the Panelist: Clara, Ohio

Hi, friends! I'm Clara, a Pediatrician from Cincinnati, OH, a mom to two Disney-loving boys and married to my college sweetheart.  As a native Spaniard and Spanish speaker, my happiest early memories of life in the United States were formed at Walt Disney World. I love to find ways to sprinkle some R&R and good food among the hustle and bustle of our Disney vacations, and I would love to help you do the same! Learn More About Clara

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