Disney's Magical Express
  • On Sep 11, 2021
    Victoria from GA Asked

    I am coming with a group in 3 weeks. Everyone in my party has received a packet with luggage tags but me. How can I get my packet?

    Hi Victoria! Welcome to planDisney!

    It sounds like you have a lot of fun ahead of you VERY soon! I've traveled with groups of all different sizes and ages and every single trip has been wonderful. One of the best things about visiting the Walt Disney World Resort is how easily it adapts to fit everyone that vacations there. I know you will have the BEST time!

    I'm not sure what type of luggage tags your group received, but hopefully, I can point you in the right direction. Disney's Magical Express no longer offers luggage pick-up and delivery. Since Guests have to retrieve their luggage at baggage claim on their own, they no longer mail luggage tags. It was also announced that souvenir luggage tags would no longer be mailed to Guests before their vacation, but perhaps your group received them anyway. It could happen!

    I suggest either calling Disney directly at (407) 939-1936 and speaking with a Cast Member or try chatting on the main Walt Disney World website by visiting the Disney Resorts Collection page. This way, you can describe exactly what the other members of your party received so they can let you know why you didn't receive yours. I have heard reports that the souvenir luggage tags may still be available to pick up at the Front Desk when you arrive for your stay, so if all else fails, a visit to the Front Desk may work!

    I hope this helps, Victoria! Please let us know if you have any other questions.

    Tabitha
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Meet the Panelist: Tabitha, Tennessee

Hello all! I'm a happily married, proud mom to two young children, and I love to plan trips to Walt Disney World Resort. One of my favorite things about taking a Disney Parks vacation is that there is always something new and wonderful to discover, no matter if this is your first trip or if you visit multiple times per year. I'm excited to help you plan your next adventure!
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