Mom and Dad planning vacation
  • On May 9, 2021
    William from NH Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We are coming down in October. I am having trouble setting up the Disney App on my phone. I've tried several times. A friend told me "that's normal"...? Is there an easy way to set this up? Thanks, bill

    Hi, Bill. We’re so glad that you’ll be visiting Walt Disney World in October. That is a wonderful time of year for a magical vacation.

    I’m sorry that the My Disney Experience app is giving you some trouble. Technology sure can be fickle sometimes. Typically, when I have trouble with an app of any kind, I try deleting it from my device and then reinstalling. A lot of times, that will do the trick.

    It sounds like you may have already tried that. If that’s the case, you may need to get on the phone with the friendly and helpful Cast Members who offer tech support. You can reach them at (407) 939-4357. They may be able to give you some insider tips to sprinkle some virtual pixie dust on your problem.

    I hope you get it all worked out soon, Bill. And be sure to stop in at the Taste of Epcot International Food and Wine Festival during your visit this fall. It’s one of my favorite events of that season!
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Meet the Panelist: Darcie, Alabama

Given your inclination to plan a magical trip, I can already tell we have a lot in common. I'm Darcie, and my friends would be the first to tell you that Disney trip planning (especially dining!) is my love language. Of course, the vacations my family enjoys today look much different than they did when our kids were little, but while some of our favorite activities have evolved, Disney destinations still top our travel wish lists. Let's work together to plan a downright dreamy vacation for your family! Learn More About Darcie

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