Kids on attraction
  • On Mar 5, 2019
    Elizabeth from NY Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    I am coming down to Disney in April with my son and parents. My son is high functioning Autistic. I am curious how other guests treat people who use the disabilities pass when my son's disability is not obvious based on his high functionality.

    Hi Elizabeth,

    I'm so excited to hear that you'll be visiting the most magical place on earth with multiple generations of loved ones! It will be so special to experience the magic and fun together, and I'm certain that you'll make memories that you'll all cherish forever.

    I, too, have a Mouseketeer who has autism and is high-functioning, so hopefully I can put your mind at ease a bit about the Disability Access Service. This wonderful service is designed for Guests like our kiddos who struggle with sensory issues and traditional queues, so please know that you are more than welcome to use the service even if he doesn't have visually obvious disabilities. Plus, it's all managed digitally, and honestly, there's no way that other Guests would even know that you are using the service. Your entire party will want to stop at a Guest Relations location inside a theme park when you first arrive to discuss your concerns about your son's visit, and a Cast Member there will be able to set up the Disability Access Service for you. When you're ready to use the service, any member of your party will simply approach a Cast Member at an attraction's entrance, they'll scan their MagicBand or card and give you all a return time. When it's time to enjoy the attraction, you'll just want to have your son go first into the FastPass+ queue. He'll scan his MagicBand or card first, and once the Cast Member clicks a simple button in the system, the rest of you will be able to scan as well. There have been very few times that anything has ever been said to us, and if a Cast Member does say something, it's usually because they want us to use both touch points. We simply smile and say, "We're waiting for our prince to go first." Once his account pops up on the screen, they can see why.

    I hope that this helps you, your son, and your entire family to have a truly magical vacation!

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Meet the Panelist: Missy, Virginia

Hi!  I'm Missy, a homeschool mom originally from Indiana, but recently transplanted to Virginia.  With a husband and five kids, I understand what busy family life is all about and how important it is to get away and create magical moments with your loved ones.  I also believe planning is half the fun, so I'd be honored to help you plan your Walt Disney World Resort vacation! Learn More About Missy

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