Hi, there!
Amy, it looks like you'll be on your way to the Walt Disney World Resort in two, short days. That's super exciting! I bet you just can't wait for all the pixie-dusted adventures you and your family will experience in the theme parks.
I think you're asking about
renting an Electronic Conveyance Vehicle for your mother. ECV's can be rented from all four theme parks and Disney Springs. Rentals are available on a first-come, first-served basis, so there's no way to reserve them ahead of time. That said, I've never heard of a rental location running out of ECV's! If you'd prefer the peace of mind in knowing you have an ECV rental reserved ahead of time, you may want to consider renting from ScooterBug, Disney's Featured Rental Provider. This Orlando-based rental company will deliver an ECV right to your Disney Resorts Collection hotel! The nice thing about this option is that your mother will have the ECV on hand as you all travel to and from the theme parks. Otherwise, theme park rentals have to be returned to the rental location before exiting the parks. The walk from the exit to the transportation terminals can be quite long, so your mother may appreciate being able to keep the ECV with her.
Have you downloaded the
My Disney Experience mobile app yet? It's magic at your fingertips! Be sure to check out the app's newest feature,
Disney Genie Service. This complimentary service will optimize your time and maximize your fun in the parks!
I hope this was helpful, Amy. I'm wishing you a magical visit to the Walt Disney World Resort!
Ashley