• On Feb 4, 2020
    Suzanne from MB Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Coming from Canada, I would like order some park merchandise from ShopDisney online and have it sent to our WDW resort. If an item from that order needs to be returned, can it be returned at Walt Disney World?

    Hi Suzanne! Welcome to the Disney Parks Moms Panel! I am so glad you stopped by.

    Pre-ordering some merchandise prior to your Walt Disney World Resort vacation is a must-do, in my opinion! I always make sure to check out the shopDisney website prior to a trip in order to get the latest in matching T-shirts and other must-haves in advance of our arrival. It always gets my boys (and me!) so excited for our upcoming trip!

    I spoke with a member of Merchandise Guest Services to try to gather some information about your question. I was told that it is unlikely that you would be able to return shopDisney merchandise at Walt Disney World. The decision would be on a a case-by-case basis and up to the store manager. Stores on Walt Disney World property have their own Disney Parks inventory that is separate from that at the Disney Stores and that of shopDisney, and that is why shopDisney returns are not guaranteed to be possible within Walt Disney World Resort. However, you are definitely able to make shopDisney returns at any Disney Store location with a receipt and within 30 days of your original purchase, and there is even a Disney Store at the Florida Mall in Orlando! Of course, any shopDisney merchandise can also easily be returned via mail.

    Here is a link to shopDisney Returns and Exchanges Policy where you can find contact information if you have any further questions, as well as answers to more questions that you may find helpful.

    Suzanne, I hope that you find merchandise you love in advance of your trip, and know that if you aren’t quite finding what you’re looking for, there is the option to continue searching once you are on property as well, at the many merchandise locations within Disney Parks! Items purchased at Walt Disney World Resort can be shipped back to your home for a fee, or delivered to a location near the front entrance to the Theme Park you are visiting, or back to your Disney Resort Hotel Room for no extra charge!

    Please do not hesitate to come back to see us if we can be of any more help in the future!

    See ya real soon!
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Meet the Panelist: Clara, Ohio

Hi, friends! I'm Clara, a Pediatrician from Cincinnati, OH, a mom to two Disney-loving boys and married to my college sweetheart.  As a native Spaniard and Spanish speaker, my happiest early memories of life in the United States were formed at Walt Disney World. I love to find ways to sprinkle some R&R and good food among the hustle and bustle of our Disney vacations, and I would love to help you do the same! Learn More About Clara

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