Welcome to planDisney, Lina.
Oh, bother! I'm so incredibly sorry that your family missed
Fantasmic! due to being stuck in the twilight zone. I'm sure that made for a less-than-magical end to your Disney day. Unfortunately, sometimes the rides at Walt Disney World require some technical support. This means they either temporarily shut down completely or run at a lower capacity until the issue is fixed. Disney takes the safety of its Guests very seriously (which I certainly appreciate!). Hopefully, you were still able to enjoy your stay at
The Twilight Zone Tower of Terror, Lina. To this day, this is still one of my favorite rides.
Unfortunately, Lina, it's highly unlikely that Disney would grant you free entry into Disney's Hollywood Studios to see Fantasmic! Speaking personally, there have been times when I've missed a show because I've been stuck in a long line, or a meal has taken longer than expected, etc. I can remember the frustration and disappointment. You can always contact
Guest Services and speak to someone directly about your issue. But I would anticipate them requiring you to purchase another ticket if you'd like to see Fantasmic!
I know that's not the answer you want to hear, Lina. I wish I had more magical news for you. If you have the
Park Hopper Option on your ticket, here's an idea for you. Let's say you go to Disney's Animal Kingdom Theme Park one day. Once it gets past 2:00 PM, you can always hop to Disney's Hollywood Studios to see Fantasmic! without purchasing a separate ticket.
Hopefully, you and your family will be able to see Fantasmic! soon, Lina. I'm sure the wait will only increase the enjoyment when you finally see it.
See ya real soon.
Mike