Disabled man getting on Expedition Everest
  • On Mar 7, 2020
    Suzanne from NC Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Both of my children (age 10 and 8) have autism and intellectual disabilities and have physical difficulty walking and standing for a long time. What options do we have besides wheel chairs for them? They weigh 90lbs.

    Hi, Suzanne!  Thanks for bringing your question to the Disney Parks Moms Panel.

    Like you, I am also the mom of a child with special needs.  One of the reasons why my family loves the Walt Disney World Resort so much is that they truly go above and beyond to make the magic accessible to everyone.  As you get ready for your trip, you might find this Guide for Guests with Cognitive Disabilities helpful.

    Since your kiddos also have some mobility needs, you may want to consider using wheelchairs for them.  The Walt Disney World theme parks are huge, and getting from place to place throughout the resort can require a great deal of walking.  Wheelchair rentals are available at all of the theme parks, water parks, and Disney Springs.  Renting through a third-party company such as the Disney Featured Provider, ScooterBug, could also be a good option for your family.

    If you decide against using wheelchairs, there are some other services for guests with disabilities that you may want to look into.  When my family visits the Walt Disney World theme parks, we use Disability Access Service (DAS) for my son.  Disability Access Service is a type of virtual queue system that is intended for guests whose disabilities prevent them from waiting in a typical queue environment.  Although my son uses this service due to cognitive disabilities, there are some instances where Disability Access Service can also be helpful for guests with mobility needs.  To inquire about setting up Disability Access Service for your children, you will want to visit Guest Relations when you arrive at one of the theme parks.

    Suzanne, I would also recommend that you contact Disability Services prior to your trip.  You can reach Disability Services by phone at (407) 560-2547 or send an email to disability.services@disneyparks.com.  I think that it would be a good idea for you to discuss your children's unique needs with a Cast Member.  They will be able to give you the best possible recommendations to make your family's visit practically perfect in every way.

    Wishing you a magical Walt Disney World Resort vacation!
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Meet the Panelist: Samantha, Pennsylvania

Hello! I'm Samantha, a wife and mom of two from Pittsburgh, Pennsylvania.  There is nothing I love more than making magical vacation memories with my family, and Walt Disney World Resort is our home away from home.  For years, I have helped my friends and family plan their Walt Disney World Resort vacations, and now I have the opportunity to help even more people as a planDisney panelist.  I cannot wait to help you plan the vacation of your dreams! Learn More About Samantha

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