Boy and girl in front of It's a Small World
  • On Jan 12, 2022
    Skyler from OH Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My child is special needs. He's Autistic level 3 and has sensory processing disorder. I called two different cast members and they told me that for our may trip of my son couldn't stand his mask inside it was ok. Is that true still?

    Greetings, Skyler, and welcome to planDisney with this important question regarding face coverings at Walt Disney World Resort in respect of your child’s special needs.

    As a mother of a severely autistic adult son with the cognition of a toddler, I fully empathize with you as it took me many trials using positive reinforcement techniques to help my son acclimate to wearing a mask. I used visual aids from the planDisney Video Library for pairing and I ordered a Disney-themed face covering of my son’s favorite character from shopDisney.

    In keeping with recent trends and regulatory guidance, the approach to help keep all Guests safe during this unprecedented time is of paramount importance, thus, the wearing of masks is required in all enclosed Walt Disney World Resort transportation, all indoor queues, and all indoor attractions for Guests ages 2 and up. Face coverings are optional in outdoor areas. Skyler, please refer to our Know Before You Go resource for a comprehensive description of all current protocols.

    I discovered many outdoor public areas where my son could remove his mask, to enjoy a beverage, meal, or snack, and there were Relaxation Station areas in each theme park where my son could remove a face covering for a simple break - please ask a Cast Member for assistance in locating these areas.

    Skyler, please refer to our Services for Guests with Cognitive Disabilities in preparation for your trip, with specific attention to Disney’s Disability Access Service (DAS), an accommodation designed to assist Guests who have challenges tolerating waiting in a traditional attraction queue because of their disability. Careful, and empathetic discussion of this service beforehand will take place with a Cast Member to determine eligibility.

    Lastly, I encourage you to contact our Disability Services at (407) 560-2547 or email at disability.services@disneyparks.com for further assistance.

    I thank you for contacting us, Skyler, and I truly hope that you find a favorable resolution for your precious child's needs for your upcoming Disney vacation.

    Please reach out if you need any more clarification, or assistance, Skyler, it would be my extreme pleasure to help you further.

    Best Disney Wishes ~ Jacqueline
thumbnail image for Jacqueline

Meet the Panelist: Jacqueline, Ontario

Hello, I'm Jacqueline from Canada! I am a former band and visual arts teacher, now, home full-time to my two adult children, one of whom has autism. I love reading, watching historical dramas, with a new interest in knitting and crochet. I would be honored to help you plan your Walt Disney World Resort vacation, with a few personal first-hand tips for sailing with Disney, and walking in Walt's footsteps at Disneyland Resort. Learn More About Jacqueline

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