Disabled girl with Rapunzel
  • On Jan 22, 2020
    Donna from KY Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Hello my child has down syndrome and we are coming to the park in march she does not do well waiting in lines what do you offer as far not waiting for rides to long like a fast pass or something also there are 4 in our party will we all be able to go with

    Hi, Donna!  Thanks for bringing your question to the Disney Parks Moms Panel.

    Like you, I am also the parent of a child with special needs.  One of the things that I love most about the Walt Disney World Resort is that they go above and beyond to make the magic accessible to everyone.  My son has autism, and when we visit the Walt Disney World theme parks, we use Disability Access Service (DAS).

    Disability Access Service is intended for guests whose disability prevents them from waiting in a traditional queue environment.  To speak to a Cast Member about using Disability Access Service for your daughter, you and your entire travel party will want to visit Guest Relations as soon as you arrive at one of the theme parks.  The Cast Member will ask you about your daughter's needs, and if it is determined that Disability Access Service is the right accommodation for your family, they will set up an account for her.  The Cast Member will need to take a photo of your daughter and scan the MagicBands or admission cards of everyone in your travel party.  This will associate everyone in your group with the Disability Access Service account so that you may all experience attractions together.

    When you wish to experience an attraction, you will need to send someone from your party to speak to a Cast Member at that attraction's entrance.  The Cast Member will scan your MagicBand or admission card and give you a return time based on the current standby wait for that attraction.  Rather than standing in the traditional queue, you may go about your business in the park, then return to the attraction any time after that assigned return time.  At this point, you will have your daughter scan her MagicBand or admission card first, followed by the rest of your party, and you will all be able to access the attraction using the FastPass+ queue.  Once you are done riding, you may then obtain a return time for another attraction.  You may also use Disability Access Service along with your FastPass+ selections.

    As you prepare for your trip, you may find this Guide for Guests with Cognitive Disabilities helpful.  If you have any additional questions, please visit us again.  See ya real soon!
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Meet the Panelist: Samantha, Pennsylvania

Hello! I'm Samantha, a wife and mom of two from Pittsburgh, Pennsylvania.  There is nothing I love more than making magical vacation memories with my family, and Walt Disney World Resort is our home away from home.  For years, I have helped my friends and family plan their Walt Disney World Resort vacations, and now I have the opportunity to help even more people as a planDisney panelist.  I cannot wait to help you plan the vacation of your dreams! Learn More About Samantha

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