Disney's Magical Express
  • On Nov 2, 2021
    Juanita from GA Asked

    I am checking in on 11/4 I have been trying to call and never get through. I have waited as much as 2 1/2 hours. I need to add a person to my reservation so they can ride Disney Express. It will not let me do this on line.

    Hi, there!

     Oh my goodness, Juanita - you'll be arriving at the Walt Disney World Resort TOMORROW. That's super exciting! You'll be experiencing pixie-dusted adventures before you know it.

     You'll love being a Guest of the Disney Resorts Collection. When you stay at a Disney Resort hotel, you stay IN the magic, even after leaving the theme parks!

     I'm sorry to hear you're having difficulty reaching a Cast Member on the phone. How frustrating! I'm not sure if you need help adding a Guest to your Disney Resort hotel reservation or just to your Disney's Magical Express reservation. Let's chat about both scenarios. 

     If you need to add a Guest to your Disney Resort hotel reservation, and you can't get through to the Reservation Team at (407) 939-1936, you have a few options. One is to access the online chat system on the Walt Disney World Resort website. Hover over the Help & Rules tab on the homepage and select "Help Center" from the drop-down menu that appears. Click on the Chat icon to open up a live chat discussion with a friendly Cast Member. You can also access the chat feature on the My Disney Experience mobile app. Start by tapping on the three little horizontal lines in the bottom corner of the app home screen. Scroll down and tap on the box that says, "Chat With Us." I've only had to wait a few minutes for assistance with this convenient feature!

     If you just need to add a Guest who is already listed on your Disney Resort hotel reservation to your Disney's Magical Express reservation, be sure you're calling the correct number for service at 1 (866) 599-0951. Can't get through? Not to fret! When you check-in for your motorcoach reservation at Disney's Magical Express at Orlando International Airport, explain to the Cast Member there that you need to add a Guest. It may mean a bit longer of a wait to board the motorcoach, but the Cast Member will be able to process that request!

     I hope this was helpful, Juanita. I'm wishing you a magical Walt Disney World Resort vacation!

    Ashley
thumbnail image for Ashley

Meet the Panelist: Ashley, Pennsylvania

Hi, there! I'm Ashley, and I have been a fan of all things Disney for as long as I can remember. My family and I enjoy sprinkling Disney magic into our everyday lives, but we most love making memories together on a Walt Disney World Resort vacation! The unique entertainment, fantastic dining, and incredible attractions completely immerse our family in the magic of Disney storytelling and keep us coming back to "The Most Magical Place on Earth" year after year.  Learn More About Ashley

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