Family enjoying activities on board; popcorn
  • On Aug 14, 2024
    Laura from MO Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We checked in for cruise departing 9/16 on Magic. Started check-in at the exact moment it opened and completed by 12:15 ET but got a late port time of 1:30. Why is our time so late when we completed right on time?

    Welcome to planDisney, Laura!  Your vacation on Disney Cruise Line is just around the river bend.  I hope you are getting excited.

    Online Check-in opens according to your Castaway Club status. For example, if you are a Pearl Castaway Club member, you can complete Online Check-in 40 days prior to sailing. If you are a  Silver Castaway Club member, you can complete Online Check-in 33 days prior to your sail date.  There may have been others who could check in before you, taking the earlier time slots. 

    While this may not be how you wanted to start your vacation, the fun will be awaiting you once you step onboard the Disney MagicCabanas and one of the rotational dining restaurants will be open for lunch.  Goofy's Pool and the AquaDunk will also be open!  Just make sure you do not arrive before your Port Arrival Time, or you will be turned away.  Don’t forget to download or update the Disney Cruise Line Navigator app before you sail away, Laura.  Once you connect to the DCL-GUEST wireless network after embarking, you will have access to your rotational dining schedule and onboard activities.

    If you have any other questions, sail back to planDisney before you sail away.  I hope you have an amazing vacation.

    Magic awaits,
    JoVonn
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Meet the Panelist: JoVonn, Georgia

Hi there! I am JoVonn from the Peach State of Georgia, and I love sailing the high seas aboard Disney Cruise Line.  Over the last ten years, I have enjoyed being a voyager along with my son and sister, making memories and having adventures.  I look forward to helping you plan your next vacation.   Learn More About JoVonn

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