Sleeping Beauty Castle
  • On Sep 1, 2021
    Sheila from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Where is the chat feature on my disneyland app ? My Magic Key pass has disappeared and I cannot make a reservation.

    Howdy Sheila!

    Welcome to planDisney!  I love the Disneyland mobile app and having everything at my fingertips!  Thank you for sharing your question with us!

    Mickey has thought of everything to visit “The Happiest Place on Earth” and make your vacation unforgettable!  I know you are excited to be a Magic Key pass holder!  It seems like your information for your Magic Key pass is not showing up on your Disneyland mobile app.  To chat with someone, open your Disneyland mobile app.  Then you will need to click on the three lines for more options.  Towards the bottom of the boxes provided, you will see the option to “Chat with Us!”  By choosing this option, you will be able to chat with a Cast Member that will guide you through the process to locate the information you are looking for and make your theme park reservations!

    The Theme Park Reservation System assists the Disneyland Resort in maintaining a maximum capacity for all theme parks.  To stay informed of all the up-to-date information on safety measures, go to the “Returning to a Land of Magic” website!  As the Disneyland Resort continues to re-open dining experiences and attractions, check the Disney Parks Blog!  The Disney Parks Blog keeps guests informed of everything for guests to see and do on the horizon!

    As you continue to plan your visit to Neverland, if you have any more questions, please come back to planDisney!  We look forward to helping you with all your planning questions to make your visit to the Disneyland Resort unforgettable, Sheila!

    See Ya Real Soon,
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Meet the Panelist: Tamela, Alabama

Howdy, y'all! I'm Tamela from Alabama and Walt Disney World has been my home away from home for over 40 years. My husband and our two sons love our Walt Disney World vacations and we love helping others with theirs. I have experienced the Walt Disney World resort as a child, teen, single adult, couple with and without babies, and beyond! I love to help plan multi-generational and large group vacations. I look forward to helping you plan your next Walt Disney World vacation. Learn More About Tamela

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