Hi Louise and welcome to planDisney!
As one of the current UK panellists, it will be my absolute pleasure to assist you with your question today.
The easiest way to speak to a Cast Member is via the "Chat With Us" function on the My Disney Experience App. This service is available 6:00 AM to 11:00 PM Eastern Time (which is 11:00 AM - 4:00 AM the following day, UK time), 7 days a week.
You can find the "Chat With Us" option on the
My Disney Experience App by clicking on the "≡" (hamburger) symbol in the bottom right hand corner of the home screen and scrolling down to the Help & Feedback section.
Other ways to speak to a Cast Member would be to
Call Walt Disney World Resort or, to
Email Your Question and a Cast Member will get back to you.
I hope that this information has been of help, Louise. Please feel free to re-visit us, here at planDisney, if we can be of any further assistance with the planning of your trip to Walt Disney World.
Wishing you a magical holiday filled with memories which will last a lifetime.
Emma