Woman in wheelchair shopping with friends; Disney Springs
  • On Apr 10, 2024
    Elizabeth from TN Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello, I see there are changes coming to DAS. This is a service that has been helpful to me for a long time, as I have Ulcerative colitis and my meds also cause sensitivity to heat and sun. Will I still be able to qualify under the new DAS rules with this?

    Welcome to planDisney, Elizabeth! Planning a magical trip to the Walt Disney World Resort is always exciting, and I hope you will be finding your way back to the magic soon! As you have heard, there are some changes on the horizon for the Disability Access Service that is currently offered to eligible guests, but Disney's commitment to inclusiveness and providing necessary services to guests who require disability services will not waiver; let's dig a little deeper into the upcoming changes so you can have all the information you need when it's time to book your next vacation!

    For guests who believe they might qualify for DAS, they will be able to reach out and speak with a Cast Member up to 30 days in advance of their scheduled vacation. Eligibility will be determined on a case-by-case basis, so unfortunately, I cannot guarantee whether you will be eligible, but the Cast Members will be trained to gather the necessary information to make this important decision. One change that has been announced is that there will no longer be an in-person option for DAS registration, but for guests who are unable to register ahead of time, a device will be provided as needed to complete this service upon arrival. Another change is that once approved, DAS will remain active for a guest for 120 days, extended from the current 30 days currently offered. These changes will go into effect for guests visiting after May 19, 2024.

    Elizabeth, I would also like to mention that DAS is only one of many accessibility services that the Walt Disney World Resort offers. There are also many options in place for guests to navigate attraction queues that might help you to plan for navigating wait times with your personal needs in mind. My panelist pal Jennifer also recently advised of some great tips and tricks beyond the offered accessibility services that guests can utilize on their own for a more comfortable experience in the theme parks. Among her recommendations were taking advantage of Mobile Food and Beverage orders, purchasing Disney Genie+ and/or Individual Lightning Lanes for attractions that tend to have longer wait times, and exploring all that there is to do in the parks and resorts without waiting in a line! From bounty hunting in Star Wars: Galaxy's Edge, to taking a magical flight to have a birdseye view of Disney property on the Disney Skyliner, and even spending time enjoying your Disney Resorts hotel amenities, there is a world of magic to explore!

    I hope this information is helpful and I encourage you to keep an eye on the official Walt Disney World website and Disney Parks Blog for more updates about the changes coming to DAS. When the time is right, I'm sure you will find a knowledgeable Cast Member who will ensure you have the services you require to access the magic. In the meantime, if you have any additional questions about visiting the Most Magical Place on Earth, come on back and let us know! 

    Magic Awaits,
    Alison
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Meet the Panelist: Alison, Louisiana

I'm Alison - a wife, mom, and teacher from New Orleans, LA. My first childhood visit to the Walt Disney World Resort sparked a lifelong love of this magical place, and I still find magic in both the new and nostalgic on each visit! I understand the changing dynamics of planning a practically perfect vacation; no matter how large your group is or what your interests are, I look forward to helping you create magical memories and discover unique experiences to make them even more enchanting! Learn More About Alison

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