Poly Pool Villas
  • On Nov 21, 2021
    Tische from NM Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We have changed vacation dates, and I have reservations for december 29-2. I have tried calling, and have been on hold for over 2.5 hours. I need help to change dates.

    Hi Tische,

    Welcome to planDisney!

    I am delighted to see that you have an upcoming vacation to the Walt Disney World Resort planned and am sorry to hEAR that you are having difficulty changing those dates. If you have not yet been able to change the dates, you could also try to modify that reservation online. If your reservation is linked in your My Disney Experience account, you could potentially modify it online assuming there is availability for the new dates of your trip.

    Just log into your My Disney Experience account, click on My Plans, and then scroll to find your reservation details. If you had not linked your reservation, just go to the email that you received when you booked the trip and find the confirmation number. To link it, you will need to log into My Disney Experience, click on My Plans, and then click on Add More Plans. Then, select Link Reservations and Purchases. Once you find your reservation in My Plans, you should see a link to Change Reservation. If you do not see that link, you will have to contact a Cast Member by phone. I am sorry for the long hold time on the phone!

    Tische, I am sending a little reservation modification pixie dust your way trusting that you can make the changes you need. As you change those plans, be sure to modify or cancel any existing advanced dining reservations. Those will not automatically cancel if you change your resort hotel or vacation package reservation. We have an upcoming reservation in December and I looked at the Enchanting Extras Collection to see what additional magic I could add to our trip. So, keep up the planning. We are excited to welcome you for an Incredible Disney visit!

    Magic and memories,
    Donyell



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Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

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