Kids with masks
  • On Jun 25, 2020
    Devin from MD Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Hi I just changed my reservation from a 2 day ticket to a 3 day ticket. However, it is still showing a 2 day in MDE. It clearly says 3 Day in the reservation but it won’t allow to get my third day park pass. Any advice?

    Hi Devin!

    Welcome back to the Disney Parks Moms Panel!

    Well, this one has me thinking. It seems that you either have a ticket problem, a My Disney Experience account problem, or a Disney Park Pass system problem. And you may need technical support to correct it. First, be sure you have tried the following troubleshooting actions:

    • Check your tickets to be sure there are not any ticket stipulations that would prevent you from making a park reservation on the date you are trying to reserve.
    • Try different web browsers.
    • Delete your browsing history (i.e. cookies, history, cache) and then try again.
    • Logout and log back into My Disney Experience.
    • If someone else is traveling with you and you are connected through My Family & Friends, see if they can make the park reservation for you.
    • If you are in the Disney Park Pass system, once you get to the screen with the error message, click on the back button and then try again. Try this repeatedly (I had to keep trying this method to make a few of my park pass reservations).

    If neither of those possible resolutions works, call to speak with a Cast Member in website support at 407-939-4357. They can access your account to determine exactly what the problem might be. In the past, I have experienced a few technical problems with My Disney Experience account and the Cast Members have been able to resolve my issues!

    As you make those park pass reservations, be sure to consider the operational updates, resort hotel updates, and parks and tickets information. I recommend calling as soon as possible to get the issue resolved so that you can make that last park reservation. Go, go, go!

    Devin, I am tossing pixie dust as fast as I can while running to find my lightsaber hoping that you can make that park reservation soon. May the Force be with you!

    Magic and memories,
    Donyell
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Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

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