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  • On Apr 22, 2024
    Chelsea from NJ Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I changed my Disney World package to a basic package after upgrading myself to an annual pass. Now despite showing a basic package I no longer have the modify button in MDE. Is this an IT issue? I want to be able to check and update in case of discounts.

    Hi there Chelsea, and welcome to planDisney!

    It's great to hear that you've become a fellow Annual Passholder, especially with so many exciting things on the horizon here at Walt Disney World Resort and it sounds like you're definitely among the savvy folks who know how to keep themselves in the loop when it comes to the Special Offers, Deals & Discounts that pop up throughout the year! 

    I chatted with a Guest Services Cast Member who let me know that while you can typically modify or update your upcoming reservations online via My Disney Experience, you may be required to connect with a Reservations Cast Member directly over the phone if you are unable to do so on your end. They should be able to gain access to your account and booking, and hopefully let you know the best way forward if you choose to make any further modifications to your reservation.

    I hope that this helps, Chelsea! It looks like you're headed back to the Most Magical Place on Earth this upcoming January, and I hope you get the opportunity to enjoy the EPCOT International Festival of the Arts which tends to be in full swing around that time of the year. Be sure to come back to planDisney for any other tips or advice before you go, and stay tuned to the Disney Parks Blog for all of the dates, announcements and perhaps Passholder Perks you might enjoy by the time of your visit!

    Here's to an exciting year ahead as an Annual Passholder!
    Prince

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Meet the Panelist: Prince, Ontario

Hello, Bonjour, Aloha and Ahoy there! As a performer and world explorer who's been to all of the Disney theme parks around the globe, I'm always happy to provide my best adventuring advice and knowledge to navigate your way to all of the greatest snacks, attractions and entertainment on land and at sea. Find me featured on the planDisney Podcast and on the Disney Parks Blog, discussing Disney Eats at festivals and beyond, holiday events at Walt Disney World Resort and planning my Disney Fairy Tale Wedding! Learn More About Prince

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  • thumbnail image for EPCOT International Festival of the Arts | planDisney Podcast – Season 2 Special Episode

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