Hiya Marvia,
Welcome to planDisney! I’m so excited that you are here. I’ve been to Disneyland and Walt Disney World Resort, and both are genuinely magical. Since your trip is coming up so quickly, I understand the urgency of getting your question answered.
Unfortunately, Theme Park Tickets purchased for the Happiest Place on Earth cannot be utilized at the Most Magical Place on Earth. Theme Park tickets are nonrefundable and nontransferable. With that being said, I wouldn’t give up yet. My best recommendation is to reach out to a Cast Member at
714-781-4636 to talk to them about your mishap. There is no guarantee, of course, but Cast Members do make magic all the time. Explain your situation to them, and perhaps they will be able to provide you with some level of assistance. If all else fails, you may just get to plan two vacations—one to Walt Disney World Resort and the other to Disneyland.
I’m so sorry that you are dealing with this issue, Marvia. I am sending you all of the pixie dust from Pixie Hollow in hopes that everything can be sorted out in time for your trip. As a quick tip, the wait times to speak to Cast Members have been longer than usual so try to make your call either early or late in the day to lessen your wait.
If there is anything else we can do,
come back and see us.
Happy Planning,
Ashley F.