Hi Beth,
Welcome to planDisney and thank you for your question! It’s never fun to hear that a change of plans is needed, but hopefully you’ll be back to the Walt Disney World Resort soon!
Beth, according to the
Disney PhotoPass Terms and Conditions, unfortunately it looks like
Memory Maker is non-refundable and non-transferable when purchased on its own (as seen under “Memory Maker at Walt Disney World Resort”). Now, if your Memory Maker was purchased with a
Disney Resorts Collection hotel package, it is subject to the cancellation and refund policy of that hotel package. If this is the case for your Memory Maker, you may have a bit of flexibility!
I know this isn’t the best news, but you can always reach out to the
Disney PhotoPass help desk if you need further information or explanation. I’ve had to call them a few times recently and the Cast Members are super helpful, so definitely reach out if you need any clarification!
I hope this “Bit By Bryanna” is helpful as you look forward to your next Walt Disney World Resort trip. If you have any other planning or vacation questions,
please feel free to reach out, I’m always happy to help!
The Magic Is Calling,
Bryanna