Cinderella Castle 50th Day
  • On Jul 29, 2022
    Beth from WV Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We have had to change travel plans and now need to cancel the memory maker I purchased on July 17th. How can I cancel memory maker since we will not be in the parks that day after all? Thanks in advance, Beth

    Hi Beth,

    Welcome to planDisney and thank you for your question! It’s never fun to hear that a change of plans is needed, but hopefully you’ll be back to the Walt Disney World Resort soon!

    Beth, according to the Disney PhotoPass Terms and Conditions, unfortunately it looks like Memory Maker is non-refundable and non-transferable when purchased on its own (as seen under “Memory Maker at Walt Disney World Resort”). Now, if your Memory Maker was purchased with a Disney Resorts Collection hotel package, it is subject to the cancellation and refund policy of that hotel package. If this is the case for your Memory Maker, you may have a bit of flexibility!

    I know this isn’t the best news, but you can always reach out to the Disney PhotoPass help desk if you need further information or explanation. I’ve had to call them a few times recently and the Cast Members are super helpful, so definitely reach out if you need any clarification!

    I hope this “Bit By Bryanna” is helpful as you look forward to your next Walt Disney World Resort trip. If you have any other planning or vacation questions, please feel free to reach out, I’m always happy to help!

    The Magic Is Calling,

    Bryanna
thumbnail image for Bryanna

Meet the Panelist: Bryanna, North Carolina

Welcome to planDisney! My name is Bryanna and I am a "Disney-lifer". I have traveled to the Walt Disney World Resort since my toddler years and I have not been able to get enough of the magic. Whether we are at the one of the Walt Disney World Theme Parks or a Disney Resorts Collection Hotel, it is a way to escape every day life. I have planned many family vacations and now it is my turn to help you. Through my experienced lens, I take joy in being a part of your magical journey! Learn More About Bryanna

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