Pluto Topiary at Epcot International Flower & Garden Festival
  • On Mar 8, 2022
    Camille from NV Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    How do I change the spelling of someone's last name on my Friends & Family List?

    Hey there, hi there, ho there Camille!

    You're as welcome as can be at planDisney and your warm welcome at Walt Disney World Resort is just a few weeks away. I hope you're planning a visit to the EPCOT International Flower and Garden Festival. This Foodie Guide has my taste buds in full bloom.

    I recently had success changing the spelling of someone's name on my Family and Friends list via the chat feature on the Walt Disney World Resort website. Start by seeing if you can click the 'Chat' icon located to the right of the Help Center screen. Cast Members are available between 7:00 a.m. and 11:00 p.m. EST, though the link will be grayed out if all Cast Members are busy assisting other Guests. In my experience, if you keep a tab open on the Walt Disney World Resort homepage while doing other online business, an invitation to chat will magically pop up when available, which you can accept or decline. Make sure your sound is up so you can hear the audio alert.

    The helpful Cast Member I worked with asked my permission to send me a separate form apart from the chat. I entered my name, address, and My Disney Experience email address, which gave her access to the necessary information. She let me know the information received would not be retained after the chat session ended. After completing the form, she was able to change the name of my family member, which was viewable on my end after refreshing my Family and Friends page.

    A helpful Cast Member can also be reached at the My Disney Experience number, (407) 939-4357, though in my experience the chat wait times are significantly less.

    Plan magic; planDisney.


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Meet the Panelist: Jennifer, Virginia

Hey there, hi there, ho there! I’m Jennifer from Northern Virginia, close to Washington, D.C. Together is my family’s favorite place to be, and I’m so grateful that Walt Disney World Resort is designed to make that dream a destination. I’ve visited The Most Magical Place on Earth at every age and every stage, in every season, and for countless reasons. I can’t wait to help you maximize the magic on your next Walt Disney World Resort vacation! Learn More About Jennifer

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