Captain Mickey with Mom and son
  • On Jul 12, 2022
    Nga from NC Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    How to I change my son’s profile name to reflect his first name for Safe Passage? His profile is under his preferred name which middle name, Liam.

    Ahoy there, Nga, and welcome to planDisney! Thanks for sailing our way with your question about being sure your son's Safe Passage Profile is in ship shape before you make your way to the port! I see your arrival date is soon, so let's get right down to it! 

    When it comes to the Safe Passage website and making sure your party has everything they need before you leave home, all profile information, as well as vaccination documentation, must reflect the name that matches the name on your Disney Cruise Line reservation, as well as the date of birth and vaccine information for each Guest. I know when I "claimed" my son's profile in Safe Passage for our recent cruise on the Disney Wish, his information was pre-populated from our Disney Cruise Line reservation - so if your son's name information is mismatched to what is on your reservation, I would definitely suggest calling Safe Passage to get that sorted out! 

    You can reach them at their support number 1-877-250-5132, and luckily, they have a callback feature where you don't have to stay on the phone if there are more than 10 Guests ahead of you! Still, as a planDrew-approved tip, try to call as soon as the phone lines open at 8 a.m. Eastern, seven days a week. That would give you the best chance of having this solved soon, especially with your arrival date rapidly approaching! 

    If your son's name is incorrect on your Disney Cruise Line reservation (which should match his travel documentation), I'd suggest contacting a crew member by phone as soon as possible!

    With a little faith, trust, and pixie dust, you should be able to check this last bit of cruise prep off your list and get on with the excitement of watching the last few days of your countdown roll by. This time next week, you'll be in the lap of luxury, sailing away into the big blue world like Nemo and his friends! 

    I hope that helps you set a course for this last little hurdle, Nga. Thank you so much for your question, and if you have any other last-minute issues come up, please drop me another line here at planDisney! 

    Here's wishing you fair winds, following seas, and short hold times! 


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Meet the Panelist: Andrew, Missouri

Anchors aweigh! I’m Andrew - but you can call me PLANdrew! I’m a Disney husband and dad who’s been sailing with Disney Cruise Line since I was 15 years old. My family and I have embarked on incredible itineraries around the world, making magical memories on each exciting adventure. So, if “the line where the sky meets the sea calls you," I’m here to be your guide! As Maui would say, “You’re Welcome!” Learn More About Andrew

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