Mom and child riding Seven Dwarfs Mine Train
  • On Feb 22, 2022
    John from AR Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    how do I change my PIN

    Hi John! 

    Thank you for sending us your question, and welcome to planDisney, the most magical place on the internet! As a big fan of the My Disney Experience mobile app and all the ways that Disney has made visiting the parks more convenient, I am so happy that you asked us this question today. Indeed, the My Disney Experience mobile app allows you to enter the parks just by using your smartphone, connect a new MagicBand to your ticket, order food from your favourite quick-service restaurants, and even purchase souvenirs around the Resort!

    Now, the good news is that there are a few ways for you to change your PIN so that you can use your MagicBands on your next Disney vacation. First, you can change your PIN from your My Disney Experience mobile app by clicking on the three lines at the bottom right of your screen, on "My Profile" and then on "MagicBands & Cards." There, you will be able to reset your PIN and link a new MagicBand or card to your account. Second, if you cannot change your PIN from the app, you can simply contact a Cast Member via chat, email or phone. Cast Members truly are real-life fairy godparents, and they will be able to make some magic for you. Thirdly, you can also change your pin with a Cast Member at the theme parks or at the front desk of your Resort Hotel upon your arrival. In addition, when checking in at your Resort on a new reservation, you might also be able to change your PIN at other locations if you were to charge a purchase to your room. For instance, I was able to change my PIN at my Resort's quick-service restaurant when I purchased the first meal of my vacation. 

    Once your PIN has been changed and you are ready for your magical vacation, be sure to plan some time to experience The World's Most Magical Celebration! With new character experiences such as the 50th-anniversary cavalcades, new fireworks, returning shows and celebratory merchandise, there is no better time to visit the Walt Disney World Resort. And did I mention delicious and eye-catching treats? My personal favourite is the Glimmer and Shimmer Pineapple Mousse from the Trolley Car Café at Disney's Hollywood Studios!

    I hope this was helpful, John, and that you will get to experience the Disney magic real soon! Don't hesitate to reach out if you have any other questions when planning your next Disney vacation. You and me, we're in a club now, and you're as welcome as can be!

    Have a magical day!

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Meet the Panelist: Ariane, Quebec

Hello humans! My name is Ariane and I am a French-speaking Walt Disney World Resort lover from Montreal, Canada! Since the cold does bother me (sorry Elsa!), the Walt Disney World Resort has become my second home. If you need any help planning the most magical vacation from Canada or finding the most Instagrammable spots and treats, I'm your gal! I cannot wait to help you chase the wind and touch the sky on your next Disney vacation! Learn More About Ariane

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